Refund policy
Last updated: 4 July 2026
1. Try before you buy
Every indicator offers a free trial granted to your ATAS account. The trial is the evaluation period: it lets you test a tool on your own charts, with your own data feed, before spending anything. We encourage every customer to use it.
2. Digital products
Our products are digital licenses delivered by granting access to your ATAS account, usually within hours of purchase. Once access is granted, the product cannot be returned in the ordinary sense. For this reason, and because a free trial is available before purchase, purchases are generally final.
3. When we do refund
We will refund a purchase where:
- the indicator materially fails to function as described on its product page, and our support cannot resolve the problem within a reasonable time; or
- you were charged but access was never granted to your ATAS account; or
- a duplicate payment was made in error.
Refund requests should be sent to support@footprint-lab.com within 14 days of purchase, with a description of the problem. When a refund is issued, the corresponding indicator access is revoked.
4. What we do not refund
- change of mind after access has been granted, given the free trial available before purchase;
- dissatisfaction with trading results. Our tools are educational aids for market analysis; they do not promise outcomes;
- incompatibility with a data feed that does not provide footprint data, which is stated as a requirement on every product page.
5. Chargebacks
Please contact us before opening a payment dispute; almost every problem is faster to fix by email. Chargebacks filed without contacting us may result in revocation of all indicator access linked to the account.
6. Statutory rights
Nothing in this policy limits rights you have under applicable consumer protection law.